Agreement to Terms
This Terms of Use governs access to and engagement with Parallel 365’s services, platforms, and digital properties. By initiating a partnership, accessing deliverables, or using any associated systems, acceptance of these terms is established.
These terms define the structure under which Parallel 365 operates as a strategic growth partner, not a transactional service provider.
Scope of Engagement
365, including but not limited to:
- Brand strategy and positioning
- Marketing system design and execution
- Performance marketing and growth initiatives
- Digital experience, content, and optimization services
They do not extend to third-party tools, platforms, or providers integrated into the delivery environment but not owned or operated by Parallel 365.
Nature of Engagement
Parallel 365 operates through structured, long-term partnerships designed to deliver sustained growth.
- Engagements are governed by defined scopes, timelines, and strategic roadmaps
- Deliverables are aligned to agreed business objectives and performance indicators
- Outcomes are influenced by execution quality, market conditions, and client-side participation
Parallel 365 functions as an embedded strategic partner. Effectiveness depends on alignment, access, and continuity.
Client Responsibilities
Effective delivery requires active participation from the client organization.
The client is expected to:
- Provide accurate, complete, and timely information
- Ensure internal alignment for decision-making and approvals
- Maintain consistent communication throughout the engagement
- Adhere to agreed timelines for feedback and dependencies
Delays, incomplete inputs, or misalignment may directly impact outcomes and delivery timelines.
Payments and Commercial Terms
All commercial terms are defined within individual proposals or agreements.
- Engagements may follow quarterly or annual structures
- Payments must be completed as per the agreed schedule
- Delays in payment may result in suspension of services
Parallel 365 does not operate on outcome guarantees. Value is delivered through structured strategy and execution, not speculative commitments.
Refunds and Cancellations
Parallel 365 prioritizes structured resolution over transactional reversal.
- Refunds are not standard practice within active strategic engagements
- In the event of cancellation, work completed to date remains billable
- Any refund consideration is discretionary and based on the proportion of unexecuted scope
All cancellation requests must be submitted in writing.
Intellectual Property
All strategic frameworks, methodologies, and proprietary systems developed by Parallel 365 remain its intellectual property unless explicitly transferred.
Upon full payment:
- Clients retain rights to final deliverables produced specifically for their business
- Parallel 365 retains the right to reuse underlying frameworks, processes, and non-client-specific assets
Limitation of Liability
Parallel 365’s liability is limited to the value of the active engagement scope.
The firm is not responsible for:
- Business performance outcomes beyond its control
- Market fluctuations, platform changes, or external disruptions
- Losses arising from delayed or incomplete client-side inputs
All services are delivered with strategic intent, not operational guarantees.
Confidentiality
All client information, data, and strategic materials are treated as confidential.
- Information is used strictly for engagement purposes
- Disclosure occurs only where required by law or explicitly authorized
Modifications
Parallel 365 reserves the right to update these terms to reflect operational, legal, or strategic changes.
Continued engagement constitutes acceptance of revised terms.
Contact
For all contractual or policy-related inquiries:
Contact via: Parallel365.com
